• Improving the quality of life for every client through a spirit of caring
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Healthcare FAQ

Frequently Asked Questions

1. What services can CareMaster provide in the home?
2. What makes CareMaster different from other home healthcare providers?
3. How do I know if my caregiver is qualified?
4. How much do home healthcare services cost?
5. How do I choose a homecare provider?
6. How do I reach someone after hours?
7. How long do I have to wait for services to start?
8. What is the difference between “skilled” and “unskilled” medical care?
9. Why should I hire CareMaster to care for my loved one rather than finding a caregiver on my own?
10. How do I get started?


1. What services can CareMaster provide in the home?

Our nurses can provide both in-home skilled medical and non-skilled medical care. This includes, but is not limited to:

  • Skilled Nursing
  • Unskilled Nursing
  • Personal Support Services
  • Household Assistance
  • Private Duty Nursing
  • Traumatic Brain Injury Care
  • Spinal Cord Injury Care
  • Home Infusion Therapy
  • Companion Care
  • Intermittent Care
  • Care for the Physically/Mentally Disabled
  • Adult Daily Living Activities
  • Respite Care
  • Pediatric Care
  • Behavioral Health Care


2. What makes CareMaster different from other home healthcare providers?

CareMaster Medical Services is committed to providing you with the best communication and customer service in the industry. Our staff is available 24-hours a day, seven days a week including holidays. We offer free in-home consultations and home safety evaluations performed by a Registered Nurse at the start of your services and routinely thereafter based on the client’s needs. Furthermore, our caregivers and nurses are regularly supervised and evaluated to ensure that CareMaster’s high service standards are met day after day.



3. How do I know if my caregiver is qualified?

CareMaster Medical Services adheres to very high and strict standards for hiring our staff. Our nurses are fully licensed, bonded, insured, and undergo thorough interviewing, testing, and screening prior to employment. This includes performance of national background checks, reference checks, license verifications when applicable, driver record screenings, a formal orientation and random drug screening.

Additionally, caregivers are regularly supervised and evaluated by management to ensure that you or your loved one is receiving the attention he or she deserves. We are highly in tune to the physical and emotional needs of each patient under our care.



4. How much do home healthcare services cost?

The cost of our services varies on a case-by-case basis. CareMaster coordinates billing with many payer sources, including Medicaid, Managed Care insurances, Long-term Care insurances, and Workers’ Compensation. We also accept private payment for services.

Please use our contact page for more information.



5. How do I choose a homecare provider?

Coming face-to-face with the challenge of finding a qualified individual who can provide care for your loved one, it is important to know and understand your options. There are many choices available for homecare and these decisions can often become confusing and frustrating. When selecting a homecare provider, it is important to ask many questions and make an informed decision based on your specific needs. Be sure that you feel 100% confident in the people that you speak to when getting your questions answered. Your choice of a home care provider for your loved one is the first step toward peace of mind.



6. How do I reach someone after hours?

CareMaster On-Call Services answer the phone live 24-hours a day, seven days a week including holidays and weekends. We are committed to giving you the best customer service available!



7. How long do I have to wait for services to start?

CareMaster’s goal is for our nurses to be available to start within 24-hours, and often within the same day. We can then adjust your staff according to your needs.



8. What is the difference between “skilled” and “unskilled” medical care?

“Unskilled” or “Non-medical” care typically refers to companion and personal care activities such as bathing, grooming, dressing, as well as assistance with meal preparation, light housekeeping, and running errands. It could also include medication reminders, assistance with ambulation, and transportation to medical appointments. These types of services are typically provided by Personal Care Aides (PCA) or Certified Nursing Assistants (CNAs), and can be arranged for anywhere from 4 hours to 24-hours a day. “Unskilled” or “Non-medical” care is often sought by the elderly, new and expectant parents, individuals with disabilities, and those transitioning from a hospital or medical facility to home.

“Skilled” medical care follows a specific plan of care under the supervision of a Physician or Nurse (RN/LPN). Skilled medical care in the home can help provide a comforting solution to residing in a hospital, nursing home, or assisted living community. Services provided under “skilled” nursing may include: catheterization, g-tube care, trach care, home infusion therapy, wound care, medication administration or management, and /or many other duties which require RN/LPN licensure.
If you would like to know if CareMaster can handle your specific case, please use our contact page for more information.



9. Why should I hire CareMaster to care for my loved one rather than finding a caregiver on my own?

Hiring a caregiver can often become a confusing and frustrating process. With all of the choices that are available, it is important to be aware of some challenges that may arise should you choose to hire a caregiver on your own. CareMaster Medical Services goes to great lengths to ensure that your specific needs are matched with our highly qualified and compassionate nursing team. It is important to know that you are working with a proven homecare agency that has been in business for 25 years in GA and AL. That’s why CareMaster is proud to be a recognized leader of home based medical services. We encourage you to learn more about the steps are involved in hiring a caregiver on your own and how choosing CareMaster will allow you to focus on feeling happy, healthy and secure. Our clients sit back while we take care of the day to day decisions and problems. Serving you and your loved one each day through . . . A Spirit of Caring



10. How do I get started?

Submit an online request to CareMaster Medical Services or call (800) 542-8889 to speak with someone directly. Our clinical managers will work with your primary Physician or Case Manager to develop a plan of care that meets the needs of your loved one. To start the homecare process, we will come to your home to address your concerns and answer any questions you may have.

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